The Thistle City Barbican Hotel in central London which is run by Guoman Hotel Management, a UK-based hotel company with a portfolio of 33 hotels,. and the sixth largest hotel chain in the UK and the the largest hotel chain in London has denied a gay couple a King room and insisted they take a Double with two seperate beds.
Nick Hurley, 22, and Gavin Maclean, 28, from Manchester, had booked a double room online at the Thistle City Barbican hotel in central London described how they arrived at the hotel, the receptionist looked them up and down, tapped away on his computer, and said ‘Are you sure you don’t want a room with separate beds?’ and when they said no the receptionis informed them that were no more King rooms available and they would have to sleep in a Double room with seperate beds.
Hurley tweeted; : ‘Homophobic receptionist at @ThistleHotels refused me & my bf our pre-booked double room. Insisted we take a “family room” w/ separate beds.’ (U.S. Translation in the UK “Double” means “King” and “Family Room” means “Double” )
Thistle Hotels released a statement apologizing to the couple, and said they believe there was a problem with the online booking as no more double rooms were available.
In response, Hurley said: ‘That may be the case, and I’m not saying that wasn’t what happened, but it was the way we were treated at the time.
‘It was the way it was phrased. It was “Are you sure you don’t want single beds?”
‘You know when you are in a situation and you pick up on the cues, you just get a negative tone. It just felt like we were second-class citizens.’
The company offered the couple a free night in any of their hotels in the UK.
‘I just said to them, we aren’t particularly looking to experience that again,’ Hurley said. ‘I just don’t care about another stay. It shouldn’t be something that happened. In what is supposed to be our country’s capital, a diverse place like London, it shouldn’t happen.”
Source: Gay Star News